Kakuzi Plc’s Operational Grievance Mechanism (OGM) is a systematic, transparent, non-judicial process for receiving, investigating, and addressing company-related grievances from affected communities, workers, farmers who supply avocados through Kakuzi’s economic empowerment program, and other relevant stakeholders. In Kiswahili language Kakuzi’s OGM is called SIKIKA, meaning “to be heard”.
The platforms were established after extensive stakeholder consultations and multiple direct engagements with local communities to explain the two distinct grievance procedures of Kakuzi’s Operational Grievance Mechanism (OGM) ‘SIKIKA’ Tier I and II.
The overall objective of SIKIKA is to enhance Kakuzi’s existing processes to respect Human Rights, provide access to remedy for those impacted by Kakuzi’s operations or business relationships and to strengthen relationships with all its stakeholders. The OGM’s approach is focused on identifying early resolution and remedy for grievances through a transparent process of fact finding and respectful dialogue aimed at mutually-agreed outcomes. SIKIKA’s robust procedures are designed to provide all participating stakeholders a fair process and reasonable opportunities to present their case. Where a particular party may face certain risks or disadvantages vis-à-vis others, SIKIKA will provide appropriate safeguards and support to ensure a fair and safe process for all. In line with enhancing accountability, SIKIKA has an Independent Monitor that ensures the processes are fully aligned to the effectiveness criteria of the UN Guiding Principles.
SIKIKA is aligned with international human rights standards, including the International Bill of Rights and the United Nations Guiding Principles on Business and Human Rights (UNGPs). More specifically, SIKIKA’s design is based on the OGM effectiveness criteria outlined in Principle 31 of the UNGPs, i.e. legitimacy, accessibility, predictability, equitability, transparency, rights-compatibility, a source of continuous learning, and engagement and dialogue.